Refund Policy
Last updated · July 2026
We want every devotee to feel taken care of. Here is exactly when and how you get a refund.
1. Full refund
You are entitled to a 100% refund if: • We could not complete the Archana (temple closed, technical issue, Pujari unavailable) • You did not receive a ritual video on WhatsApp within 24 hours of successful payment • The order was clearly duplicated because of a technical glitch
2. No refund
Once the Archana has been performed and the video sent to your WhatsApp number, the Archana is considered fulfilled and no refund is possible.
3. How to request
Email support@arpanams.in with your order ID (top of the status page). We reply within 24 hours.
4. Timeline
Approved refunds are processed back to the original payment method within 5-7 business days via Razorpay.